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Letters from the Boss
Posted on January 31, 2012 in
This will be a new monthly column in the P.J. Fitzpatrick Newsletter. I have letters that I have collected dating back years with our company, and while I always forward copies to the necessary managers and make notes of any comments or compliments many of them never see the light of day past my desk. Company President Rick Stover has asked that I make them available to everyone, so I will be including one or two each month along with our normal articles and columns. I’ll try to keep them as recent as possible, but I have so many accumulated over the years that I’ll be pulling some out of the archives as well.
This first letter is from a customer who had a repair service recently performed by Kevin Dusak, and the second is from a customer who had a warranty issue waaaay back in 1993. Doesn’t look like much has changed over the years. 🙂